Set up incident management at customer

11 December 2019 by in New customers

We are going to set up the incident management process for one of our customers. We have prepared a COBIT Maturity matrix for this, from which the points for improvement come. 

We expect to reach maturity level 4 for a number of elements within 12 weeks.

Van Ruijven IT fulfills the service manager role at this customer.

Contact us if you want to know more about this assignment.

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